| How do I place an
order? |
Choose any of the following methods:
Online
Use our online catalog to place a secure order for any of our products.
By Telephone
(02) 9756 0822
We are ready for your call Monday through Friday from 8:30 a.m. to
5:00 p.m. EST.
By Fax
(02) 9756 0011
By Mail
Print a copy of our order form , complete the order form found and
mail to:
Total Safety Signs
P.O. Box 1214
Green Valley, NSW 2168
|
How do I pay for my
order? |
Choose from one of the following methods:
Direct Deposit
Bill Me
We will verify your account and order; then we will bill your account
for the amount of the order plus shipping and handling.
Credit Card
We accept MasterCard, Visa, and Bankcard (sorry we do not accept Diners
or AMEC at present).
COD (Cash on Delivery)
|
| What are the payment
terms? |
Payment is due upon receipt of merchandise with an established open
account.
|
Are there any taxes
on safety items? |
Yes, 10% GST is applied to the prices listed on the site.
|
Are the prices the
same online as in catalogs? |
Prices are the same in catalogs and on this site. Occasionally, we
will have special pricing offers available only on this site.
|
| Whom can I call to
help me with my order? |
If you encounter difficulty placing your order with our online catalog,
please call our customer service department at (02) 9756 0822 or email
us and we will contact you in a timely manner.
|
| Whom can I call to
help me with my order? |
If you encounter difficulty placing your order with our online catalog,
please call our customer service department at (02) 9756 0822 or email
us and we will contact you in a timely manner.
|
| How long will it
take my order to ship? |
Orders for standard products are normally shipped within 24 hours of
confirmation of payment. Custom Made orders typically take 2 to 5 working
days plus delivery time from time of artwork approval and confirmation
of payment. Some orders are subject to longer time frames for manufacturing
and delivery due to their complexity or the time of year.
|
| Whom do I contact
with billing questions? |
| |
| Can I change my order? |
Yes, it may be possible to alter your order, depending on its stage
in the fulfillment process. Call (please do not e-mail or fax) Customer
Service at (02) 9756 0822.
|
| Will you automatically
send me a proof for personalised items? |
Yes. These are usually emailed for you approval – we do not commence
until we have written approval. Note, the production time does not commence
until approval and or payment has been confirmed.
|
| How do I remove myself
from the mailing list? |
| |
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